Frequently Asked Questions

It is mainly made of polyester cloth embroidered with rayon thread.

After the designer has considered the structure, the design is made into data, and then machine embroidered at a factory in Japan. Furthermore, after the embroidered items are cut by hand, they are sewn or pasted together to complete jewelry with a three-dimensional effect.

Keep it in its original shape and store it in the box provided. Laundry is not possible. If it gets dirty, squeeze a cloth soaked in a neutral detergent and gently wipe it off.

If you haven't received the email, it may have been sorted as spam or your email address may be incorrect.

We apologize for the inconvenience, but we would appreciate it if you could change the address setting or change the registered address of our company to another one.

In addition, we are unable to resend the order email due to the system.

An order confirmation email is usually sent automatically immediately after ordering, but you can also check your order information from My Page.

There are things that can be done and things that cannot be done. If possible, please contact us at info@nanawatanabe.com and attach a photo that shows the condition of the item.
Furthermore, we cannot take responsibility for deterioration in the condition of the product due to oxidation or aging after it is delivered to you.

You can purchase silicone covers for earrings and ear clips here .

We do not have a directly managed store. You can see it at events and dealers.

• Click here for event and exhibition information
• Click here for handling stores
• Please contact each store for product inventory.

We accept it for plus 150 yen. The product is wrapped in a special box and delivered with a ribbon. You can choose during the ordering process.

We accept. Please check this link for information on VAT, customs duty, consumption tax, etc. when shipping overseas.

If it is "before preparation for shipment" of the product, it is possible to correspond. Please write down your order number and contact us at info@nanawatanabe.com .

For domestic shipping within Japan, shipping is free for orders over ¥10,000 (tax included). For orders below ¥10,000, a flat shipping fee of ¥800 (tax excluded) will be applied.

For international shipping rates, please refer to this page.

Orders are typically shipped within 1-4 days (excluding weekends and holidays).

Domestic Shipping (Japan): For orders within mainland Japan, the delivery will generally arrive 1 to 2 days after shipment.

International Shipping: Deliveries take approximately 1-2 weeks. However, due to weather, seasonal demand, postal circumstances, or other factors, it may take up to 4 weeks for your order to arrive.

You will be notified of your tracking number via email once your order has shipped.

The email with the coupon is usually delivered automatically within a few minutes.

If you have not received the email, it is possible that your email address is incorrect or your spam filter is set.

We apologize for the inconvenience, but we would appreciate it if you could change the address setting or change the registered address of our company to another one.

If you accidentally delete the e-mail containing the coupon, we will issue it again, so please let us know your name and registered e-mail address to info@arroarro.com.
I will call you back.

Also, the coupons issued when you first registered for the mail magazine will not be delivered just by registering an account. It is limited to those who have registered for the mail magazine. If you have registered an account first, please also register for the mail magazine from the pop-up screen on the top page.

We apologize for the inconvenience. We apologize for the inconvenience, but please contact us at info@nanawatanabe.com with your order number (if you do not know it, your name is fine). We will get back to you shortly.